Top Applications of Chatbots with Use Cases

Chatbot use cases: 25 real-life examples

Chatbots help these companies deliver a unified experience across all channels, increasing customer satisfaction. Also, make sure that you check customer feedback where shoppers tell you what they want from your bot. If the answer is yes, make changes to your bot to improve the customer satisfaction of the users. Every company has different needs and requirements, so it’s natural that there isn’t a one-fits-all service provider for every industry. Do your research before deciding on the chatbot platform and check if the functionality of the bot matches what you want the virtual assistant to help you with. This chatbot use case is all about advising people on their financial health and helping them to make some decisions regarding their investments.

This is all that a conversational AI chatbot can do for finance organizations. Chatbots can shine in providing excellent financial advice for banking and non-banking financial companies. With an enormous amount of data, and the ability to churn that data, accurate and personalized financial advice can be provided to customers.

Efficient triage

This dramatically increases the chances that the visitor will submit their email in exchange for the case-study, all because a chatbot facilitates meaningful conversations. Using their chatbot, they first ask their visitors what they would like to do. If someone selects the option ‘just checking out the content’, it asks what topics you’re interested in. Then based on the selection, it presents a link to a case-study the visitor can get if they want. This means that Seattle Ballooning can provide personalized services throughout the purchase process. In this way, Seattle Ballooning markets in the most effective way—to their most  receptive audience already looking for purchase guidance.

This leads to an improvement in First Call Resolution (FCR) – a key metric to measure the efficiency of call centers (or contact centers). However, the best choice ultimately depends on the desired functionality of your utility company. For those seeking basic functionality, rule-based chatbots offer a cost-effective option, as they entail lower development expenses compared to AI-powered bots.

Use cases for chatbots for utilities

Their chatbot starts by introducing their software and giving social proof and then asks users whether they’d like to learn more. The only way to stop this from happening is by creating a crystal clear onboarding experience and guiding customers through the service right from the start. By giving customers an idea of what the service they are buying does and how it operates, businesses can significantly increase the chances of their customers using their products.

Based on customers’ spending patterns and saving capacity, fintech chatbots can create a realistic investment plan and portray the benefits. With our expertise and experience, we have come up with the best and the most practical use cases of fintech chatbots, and how they are beneficial for businesses as well as customers. Fintech chatbots are here to reconstruct the idea behind communications in the finance industry. With AI chatbots in the finance industry, customers can solve all of their queries and concerns from the comfort of their couch, and this is all they want. If you are planning to upscale your business in 2022 and are determined to improve the customer experience you are at the right place. By understanding the most practical chatbot use cases and applications, you now know the opportunities you can create with a chatbot.

During this, we built free chatbots for hospitals and NGOs working for people affected by the pandemic in one way or the other. We understood the potential of chatbots and asked hospitals, NGOs, and anyone working for the patients, to leverage this AI-empowered bot and help patients get the healthcare they deserve. First and foremost, one of the most expected chatbot use cases is customer support.

• So far, the chatbot use cases discussed in this article are customer-centric, i.e., focused on helping customers and thereby, indirectly reducing the workload of the relevant business.
• As a result, chatbots can help media publishers in obtaining credible and helpful insights regarding audience interests.
• The bot app also features personalized practices, such as meditations, and learns about the users with every communication to fine-tune the experience to their needs.
• It goes beyond the current scope of e-commerce chatbots to serve as a product expert, engaging shoppers in conversations that are authentic and specific to your business.
• This figure demonstrates how chatbots may improve the HR department’s responsiveness and interaction, which enhances the whole employee experience.

These AI-powered virtual assistants offer a diverse range of chatbot use cases that optimize customer interactions, boost sales, and streamline operations. SentiOne brings conversational AI chatbots and voicebots to life through our virtual assistant platform. Revolutionize your customer support capabilities, while reducing costs and accelerating response time.

Role of Chatbots in Smart Utilities

This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. Master of Code assisted Dr.Oetker with their new Giuseppe Easy Pizzi product to promote the product and boost sales. We leverage a virtual assistant to encourage Gen Z pizza enthusiasts to participate in the contest and increase their chances of purchasing Easy Pizzi in the future. Once you choose your chatbot and set it up, make sure to check all the features the bot offers. Chatbots offer a variety of notifications you can set, such as minimum balance notifications, bill pay reminders, or transaction alerts.

Their versatility and 24/7 availability make chatbots valuable tools for automating tasks, enhancing user experiences, and increasing operational efficiency. HR chatbots offer a wide range of applications to streamline human resources processes and enhance employee experiences. These use cases for chatbots include assisting with benefits enrollment, answering frequently asked questions, guiding employees through onboarding, and conducting exit interviews.

Patients can interact with the chatbot to find the most convenient appointment times, thus reducing the administrative burden on hospital staff. AI chatbots remind patients of upcoming appointments and medication schedules. By ensuring that patients attend their appointments and adhere to their treatment plans, these reminders help enhance the effectiveness of healthcare. For instance, a healthcare chatbot uses AI to evaluate symptoms against a vast medical database, providing patients with potential diagnoses and advice on the next steps.

Read more about Chatbots For and Use Cases here.